There are two ways a customer can buy goods on a website:

- signing up for a website (creating an account) and signing in to the account by entering an email address and password;

- as not registered customer (guest), by submitting personal information in the order form for ordering goods on the website.

How do I place an order online?

Find products in the selected category or use the search to find the products you would like to purchase.

Choose the product variations that are right for you (i.e. capacity, quantity).

Place the selected products in the shopping cart by clicking on the "add to cart" link.

In your shopping cart, you can view all the selected products at any time, change them-

quantities and capacity. If you change your mind or make a mistake, you can remove them from the list.

When you have finalized your shopping cart if you want to use the discount code, enter it in the provided discount code field.

To continue your order, please click "Proceed to Checkout".

Specify the buyer's details. If you are an unregistered user, the system will ask you to enter the shipping details.

Select the shipping method in the purchase window.

Choose a payment method and make a payment. After the payment has been made wait for your order confirmation it will be sent to you by email to your email address. 

If You have any questions about your purchase or if you have not received a confirmation of your order, please phone on one of these numbers: Lithuania + 37060571240 / United Kingdom  +441383621161 or email vilananaturalbeauty@gmail.com

How do I know if my order is being processed?

You will receive the confirmation of the order by e-mail, which you submitted at the registration, after the bank will inform us of the successful payment transaction. You will receive your invoice after the payment by email. If you do not receive the email, please contact us by phone or email vilananaturalbeauty@gmail.com. Update after the shipment, with tracking code, will be sent shortly after the order will be proceeded by email.  

Is it necessary to sign up to make a purchase?

You do not have to sign up, but you will need to provide us with personal data.

We will protect your data according to the law (a reference to data processing and protection information).

Please note that it is easier for you to register for your future purchases as a registered user, you will receive loyalty points that you can use as a discount or you will get personalized offers, just for yourself. 

Is there another way to order?

If you would like to make an order in another way, please contact us by phone, e-mail or by mail.

Processing of the order

After selecting and making payment for the item, the buyer is informed about the order confirmation by e-mail. The order is fulfilled when the item is delivered to the buyer.

When placing an order, it is necessary to provide the correct personal data: First name, last name, delivery address, phone number, email. 

+37060571240 vilananaturalbeauty@gmail.com
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